7 Takeaways From The Live Event 2013 You Can Implement Now

The Live EventLast week, Which Test Won sponsored the inaugural The Live Event, in Austin.  This was a wonderful event with more face-to-face time and hands-on assistance from industry experts than I have seen at any other event.  We heard from experts such as Bryan & Jeffrey Eisenberg, Justin Cutroni of Google, Andy Edmonds of Ebay, and Nazli Yuzak of Dell.  We also had excellent presentations from people in the trenches optimizing conversions every day, such as Joy Billings from Experian, Ophir Prusak from BlazeMeter, and Josh Berg from Wayfair. Continue reading

Posted in Conversion | Leave a comment

Fine Tune Your Most Important Pages to Increase Your Web Site’s Conversions

From Rags To Riches – The Pauper’s Guide to Optimizing Your Site’s Performance (Part 3)

A couple months ago, I began a three-part series on how you can achieve meaningful web site optimization even when your budget is limited.  In Part 1, I covered analytics and why it’s important to set them up accurately and track them.  In Part 2, I talked about how basic usability testing can quickly uncover the “low-hanging fruit” in terms of identifying the most critical hurdles your customers are facing that stop them from converting.  Also in part 1, we introduced our hypothetical example site, RedManBaseballCards.com, an online store that sells, well, Red Man baseball cards. Continue reading

Posted in Conversion | 1 Comment

Eliminate the Biggest Obstacles to Conversion with Usability Testing

From Rags To Riches – The Pauper’s Guide to Optimizing Your Site’s Performance (Part 2)

Last month, I started a three-part series on how even a small company can undergo meaningful optimization on their web site while on a limited budget.  In Part 1, I talked about the importance of setting up the proper analytics measurements, so that you can determine which changes to your site are effective and which are not.  As we’ll see below, those analytics can also quickly point you to opportunities for improving your web site.  Also in part 1, we introduced our hypothetical example site, RedManBaseballCards.com, an online store that sells, well, Red Man baseball cards.

Our hypothetical example web site: RedManBaseballCards.com, an ecommerce site

Our hypothetical example web site: RedManBaseballCards.com, an ecommerce site

Continue reading

Posted in Conversion, Usability | 1 Comment

From Rags To Riches – The Pauper’s Guide to Optimizing Your Site’s Performance

Part 1 – Take Care of Your Metrics, and Your Metrics Will Take Care of You

Everyone wants their web site to be a huge success.  The next Amazon, Pinterest,  Huffington Post, Mint.com.  When I talk to people responsible for the success of one or more web sites, be they online stores, content publishing sites, online services, or something else, I invariably hear the same kinds of things.  “I’d love to get my site to earn more.  But Amazon spends millions of dollars a year on things like research, design, advertising, etc.  We don’t have anywhere near that kind of money.”

How we all would love to have a multi-million dollar budget available to tweak the finest of variables to optimize the return our web site delivers.  But just because your budget isn’t huge doesn’t mean it’s cost-prohibitive to start identifying and making changes that can have a big effect on what your site delivers.  If all your marketing money to date has gone to generating more visitors and you’ve spent little or nothing optimizing the site for the visitors you are already receiving, there is a lot of low-hanging fruit out there that is ripe for the picking.

In this three-part series, I’ll discuss the most important areas on which to focus your initial optimization efforts.  If you put a little thought into it and follow this plan, your site should soon offer a much greater return on the money you’re investing in it.
Continue reading

Posted in Analytics, Conversion, Marketing Decisions | 2 Comments

Analytics Focus: Exit Rate

Exit Rate Web MetricBack in October, we started the Analytics Focus series focusing on various web metrics and how they are used. At that time, I wrote about a very important and useful metric: Bounce Rate. But today, I’m looking at another metric that is often confused with that one, and also often given more importance (although it should not be): Exit Rate. Continue reading

Posted in Analytics | Leave a comment