What’s The Conversion Rate For Your Opt-In Popup Box? Our Client Has Allowed Us To Share Theirs [Case Study]

How Well Does Your Pop-up Convert?We hear a lot these days about the use of opt-in popups to gather more email subscribers to mailing lists, and their effectiveness.  So many sites use them these days.  They must work.  However, ask most people and they still hate them.  So do they work, or do they drive people away?

The thing is, while I see a lot of commentary in the blogosphere saying that opt-in popups are effective, I see little recent data on how effective they are.  That is, I see posts that will tell me how much faster they grew the opt-in list, which is great, but I see little detail about what kind of a conversion rate the pop-up itself might produce, and what the effect is on things like Bounce Rate.

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Posted in Case Studies, Conversion, Email Marketing | 2 Comments

Customer Service: Are You Exceeding Expectations, Or Just Making Things Right?

Does Your Customer Service Exceed Expectations?When it comes to loyalty and referrals, good customer service that exceeds expectations rules.  Most of you probably think you know that, but how many of you really implement it in your business?  Top-notch customer service is not just something that you hope makes your company superior to your competitors.  It’s truly a table stake for success.

Nowhere is this more true than when you have made a mistake or inconvenienced a customer, and how you handle that.  Maybe you shipped to the wrong address or delivered the wrong product.  Perhaps there was a bug in your system that prevented a customer from being able to log in.  Maybe it wasn’t even your fault, but if you can’t turn that negative experience into a positive one, the customer probably won’t be coming back.

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Speed Up Your Website: 8 Easy Places To Look To Reduce Page Load Times

Speed Up Your Website: 8 Easy Places To Look To Reduce Page Load Times

When it comes to creating and maintaining a profitable website, there are many areas that need attention and care. Usability, Mobile Experience, SEO, Trust, Fresh Content, and accurate Analytics are just some of them. But one area I’ve seen getting more attention lately is the Site Speed, often referred to as Site Performance.  If you can speed up your website, you can often see an increase in conversions.

Website speed is an important area to keep your eye on. It has been shown to have a direct correlation to your Conversion Rate and your Search Ranking. As far back as 2010, Google publicly stated that website speed is a ranking factor in their algorithm. And there have been many case studies showing a direct correlation between improvements in load times and conversion rates. Here are just a few:

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Posted in Conversion, Tips & Tricks | 3 Comments

Tips From 8 Conversion Optimization Experts on Preparing Now for the Holiday Season

 Tips From 8 Conversion Optimization Experts on Preparing Now for the Holiday Season

It’s August, and as any seasoned Ecommerce manager knows, time is running out to get your online store in ship shape for the upcoming Holiday Season.  But where do you start?  What areas are most important to look at first in preparation for the Holidays?

We reached out to several of the leading minds in Ecommerce Conversion Optimization to ask them, “What is one thing you’d recommend Ecommerce sites do or focus on now to enable themselves to drive more sales this Holiday Season?”  The answers we received were phenomenal and covered a wide range of areas including Pay Per Click, Usability, Prioritization, and more.

Here is what the experts had to say, in their own words:

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Is Referral Spam Is Hurting Your Web Analytics? Here’s How To Fight It

Eradicate Referral Spam Including Ghost Referrers
Your web analytics are important.  It’s critical that you are able to measure the activity on your website accurately.  I’ve said it from the very beginning:  your analytics package is your most valuable marketing tool.  That’s one reason I’ve been urging people to upgrade to Universal Analytics from their old Google Analytics implementation.  There is a great deal of added functionality with UA.

But there’s an unexpected issue that comes along with Universal Analytics:  Referral Spam.  This isn’t a reason not to upgrade to Universal Analytics (I’ll talk about how to eliminate most referral spam in a minute), but referral spam can seriously affect the usefulness of your analytics—especially for small and medium sized sites.

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